Responsible Gaming

Hehe99 Responsible Gaming Guidelines

Stay safe and have fun. hehe99 believes that healthy, responsible gaming is what real entertainment looks like.

18+ Only Licensed & Regulated
18+ Minimum Age Requirement
24/7 Support Services
5+ Safety Tools
100% Voluntary Exclusion

Our Responsible Gaming Features

Hehe99 brings you six essential protection tools to keep gaming fun, balanced, and always in your control.

Deposit Limit Settings

Set your own daily, weekly, or monthly maximum deposit limit. Play within your budget and avoid overspending.

Time Limit

Set a daily limit on how long you play. Once the time is up, the system will automatically send you an alert.

Break Feature

Temporarily close your account for 24 hours, 1 week, or 1 month. Take a break whenever you feel you need one.

Self-Exclusion Program

If you are experiencing long-term difficulties, you can keep your account closed for anywhere from 6 months to 5 years.

Set a Loss Limit

Gaming stops automatically once you reach a set loss amount. It's an effective way to keep financial losses in check.

Reality Check Alerts

Periodic pop-up messages will appear summarizing how long you have been playing and how much you have spent.

What Is Responsible Gaming and Why It Matters

At hehe99, we believe online gaming should be a source of enjoyment — not stress or hardship. Responsible gaming means playing with awareness, knowing your limits, and never letting entertainment take priority over real life.

Many people in Bangladesh enjoy online gaming as a form of entertainment. But sometimes, gaming can get out of hand. Recognizing that moment and taking the right steps is what responsible gaming is all about. hehe99's responsible gaming policy is designed to keep you safe, so every session stays enjoyable and in control.

We didn't create this policy just to check a compliance box — we genuinely want every user to be well and happy. That's why hehe99 offers a range of easy-to-use tools that put you in control of your own gaming.

Keep in mind: Gambling or gaming should never be seen as a source of income. It is for entertainment only. Chasing losses by placing more bets is never the answer.

Signs of Problem Gambling

Certain behaviors are clear signs that gaming may be becoming a problem. Read through the list below carefully — if more than one point applies to you, it may be time to seek help.

  • You are spending beyond your budget, or using household money to gamble.
  • Placing more bets to recover lost money — this is called "chasing losses."
  • You are hiding your gaming activity from family or friends, or lying about it.
  • You want to stop playing but find it difficult to control yourself.
  • You are continuing to play at the expense of work, family, or sleep.
  • You feel restless, irritable, or anxious when you are unable to play.
  • You are gambling with borrowed money or funds you cannot afford to lose.
Good signs: Sticking to a set budget, knowing when to stop, and accepting losses gracefully — these are the hallmarks of responsible gaming.

How to Use hehe99's Protection Tools

Once logged in to hehe99, you can activate the following tools from the "Responsible Gaming" section in your account settings:

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Deposit Limit

Set a daily, weekly, or monthly maximum deposit limit. Please allow 24 hours for changes to take effect.

⏱️

Session Timer

Your session duration is displayed on screen, and you'll receive an automatic notification when your set time is reached.

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Loss Limit

Once you hit a set loss amount, no further bets can be placed — the session ends automatically.

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Cooling-Off Period

Temporarily suspend your account for 1 day to 6 weeks. You won't be able to log in during this time.

Safety tools take effect instantly. You can reduce limits immediately, but increasing them requires a waiting period — this is by design to protect you.

Self-Exclusion Program

If you feel like you are losing control over your gaming, hehe99's Self-Exclusion program is here for you. It's a powerful step you can take on your own terms.

Self-exclusion can last 6 months, 1 year, 2 years, 5 years — or permanently. During this time:

  • Your account will be completely locked.
  • No promotional messages or offers will be sent.
  • Any attempt to open a new account will be automatically blocked by the system.
  • Any remaining balance in your account will be returned after verification.

Self-exclusion is a brave decision — it's not a sign of weakness, but proof of self-care. hehe99 respects this choice and provides full support.

Important: Requests to reopen your account while self-exclusion is active will not be accepted. Even after the period ends, there's an additional 7-day waiting period.

Minor Protection

Hehe99 strictly prohibits gaming by anyone under 18. Age verification is required during registration, and identity must be confirmed through document submission as part of the KYC process.

If there are children or teenagers in your household, take the following steps:

  • Use a password lock on your device.
  • Never share your account login credentials with anyone.
  • Use parental control software on your computer or mobile device.
  • Always log out after each session.
  • If you have any concerns, contact our Support Team immediately.
If an underage user is detected, the account is immediately closed and all transactions are cancelled.

FAQ

Yes, all responsible gaming tools at hehe99 are completely free. Deposit limits, time limits, self-exclusion — you can activate any of them anytime from your account settings.

Yes. When your self-exclusion request is processed, any balance in your account will be verified and returned according to our standard procedure. This usually takes 3–5 business days.

A cooling-off period is a short-term break (1 day to 6 weeks) that lifts automatically when it expires. Self-exclusion is a long-term solution (6 months to permanent) that cannot be reversed at expiry without an additional waiting period.

Reach out directly to our 24/7 support team. You can also submit a third-party exclusion request through the Responsible Gaming section of your account — allowing you to arrange protection on behalf of someone else.

Lowering your deposit limit takes effect immediately. Increasing it, however, is subject to a 7-day waiting period. This delay is intentional — to protect you from decisions made in the heat of the moment.

Healthy Gaming Tips

  • Set a budget before you play
  • Avoid playing when tired or under stress
  • Never assume a win is guaranteed
  • Take Breaks Regularly
  • Spend Time with Family

24/7 Support Team

Whatever you're going through, our team is always here for you.

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Enjoy hehe99 Responsibly

Set limits, stay aware, and enjoy Slots, Live Casino & Bingo in a safe environment.

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